About the Solution Center
Solution Center
The Solution Center operates within our university so that students, academic and administrative staff, and our other stakeholders can effectively submit their opinions, suggestions, requests, complaints and expressions of satisfaction regarding university services.
Featured Services
- Request, suggestion and complaint management
- Application routing and tracking
- Satisfaction and feedback processes
- Inter-unit coordination
Quick Information Card
- Phone: 0216 400 22 22
- WhatsApp: 0216 400 22 24
- E-mail: cozummerkezi@uskudar.edu.tr
- Working Hours: 08:30 - 17:30
About Us
Based on an approach to communication that is reliable, accessible and transparent, the Solution Center ensures that applications are evaluated in a fast, fair and solution-oriented manner.
Aiming to build a strong bridge of communication between our university and its stakeholders, the Solution Center meticulously examines every application submitted and contributes to carrying out the necessary procedures in coordination with the relevant units. The principles of confidentiality, impartiality and institutional responsibility are prioritised in the processes of tracking, evaluating and finalising applications.
The Solution Center not only contributes to resolving existing problems but also plays an important role in channelling feedback aimed at improving service quality into institutional improvement processes.
Who Can Apply?
- Associate degree students
- Undergraduate students
- Graduate students
- International students
- Prospective students
- Academic and administrative staff of the institution
- Others
In Which Cases Can You Apply?
- For problems related to academic processes
- When support is needed with administrative procedures
- For requests and suggestions regarding campus services
- For technical or system-related problems
- For complaints, expressions of satisfaction and feedback
- For other matters requiring a solution or referral
Solution Center Application System
You can submit your request, suggestion, complaint or expression of satisfaction through the online application system and check the status of your application using your tracking number.
ApplyApplication and Evaluation Process
- The application is created.
- The application is recorded.
- It is forwarded to the relevant unit according to the subject.
- The relevant unit carries out an evaluation.
- The outcome is communicated to the applicant.
- The application is closed and, where necessary, satisfaction feedback is obtained.
What Students Should Know
- The Solution Center can be used for all kinds of requests, suggestions and complaints.
- Applications are forwarded directly to the relevant units.
- Processes are recorded and monitored.
- Feedback is provided to applicants.
- Student feedback plays an important role in improving service quality.
Tips to Facilitate the Process
- Prepare the relevant information before applying.
- Describe the problem in a detailed and clear manner.
- Attach a screenshot or document, if available.
- Keep your application number.
- Follow up on your existing record before creating a new application on the same matter.
Frequently Asked Questions
Contact Information
Phone: 0216 400 22 22
WhatsApp: 0216 400 22 24
E-mail: cozummerkezi@uskudar.edu.tr
Office Location: Central Campus, A Block, Ground Floor, Z-17 / Çarşı Campus, Ground Floor, Z-21
Working Hours: 08:30 - 17:30