About the Solution Center
Solution Center
The Solution Center operates to enable students, academic and administrative staff, and other stakeholders of our university to effectively communicate their opinions, suggestions, requests, complaints, and compliments regarding university services.
Featured Services
- Management of requests, suggestions, and complaints
- Application referral and tracking
- Satisfaction and feedback processes
- Interdepartmental coordination
Quick Info Card
- Phone: 0216 400 22 22
- WhatsApp: 0216 400 22 24
- Email: cozummerkezi@uskudar.edu.tr
- Working Hours: 08:30 - 17:30
About Us
Based on a reliable, accessible, and transparent approach to communication, the Solution Center ensures that applications are evaluated quickly, fairly, and in a solution-oriented manner.
Aiming to build a strong bridge of communication between our university and its stakeholders, the Solution Center carefully reviews every application received and contributes to the necessary actions being carried out in coordination with the relevant units. The principles of confidentiality, impartiality, and institutional responsibility are prioritized in tracking, evaluating, and finalizing applications.
The Solution Center not only contributes to resolving existing problems but also plays an important role in channeling feedback aimed at improving service quality into institutional improvement processes.
Who Can Apply?
- Associate degree students
- Undergraduate students
- Graduate students
- International students
- Prospective students
- Academic and administrative staff of the institution
- Other
When Can You Apply?
- For problems related to academic processes
- When you need support with administrative procedures
- For requests and suggestions regarding campus services
- For technical or system-related problems
- For complaints, compliments, and feedback
- For other matters requiring resolution or referral
Solution Center Application System
You can submit your request, suggestion, complaint, or compliment through the online application system and check the status of your application with your tracking number.
ApplyApplication and Evaluation Process
- An application is submitted.
- The application is recorded.
- It is referred to the relevant unit according to the subject.
- The relevant unit evaluates it.
- The outcome is communicated to the applicant.
- The application is closed and, where necessary, satisfaction feedback is collected.
What Students Should Know
- The Solution Center can be used for all kinds of requests, suggestions, and complaints.
- Applications are referred directly to the relevant units.
- Processes are recorded and tracked.
- Applicants are provided with feedback.
- Student feedback plays an important role in improving service quality.
Tips to Make the Process Easier
- Prepare the relevant information before applying.
- Describe the problem clearly and in detail.
- Attach screenshots or documents, if any.
- Keep your application number.
- Follow up on your existing record before submitting a new application on the same matter.
Frequently Asked Questions
Contact Information
Phone: 0216 400 22 22
WhatsApp: 0216 400 22 24
Email: cozummerkezi@uskudar.edu.tr
Office Location: Main Campus, Block A, Ground Floor, Z-17 / Çarşı Campus, Ground Floor, Z-21
Working Hours: 08:30 - 17:30